Zest Healthcare LLC (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect personal information submitted through our website https://zesthealthcare.net/.
Certain information you provide may be considered Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA) and is governed by our separate HIPAA Privacy Policy, which is incorporated by reference.
By using this website, you consent to the practices described in this Privacy Policy.

Information We Collect:

Personal and Health Information
When you submit a form, request contact, or request Durable Medical Equipment (DME), we may collect:
Name, email address, phone number, date of birth, mailing address
Insurance provider details and member ID
Primary care physician or specialist contact information
Relevant medical details or health conditions, if voluntarily provided
Information about specific DME products or equipment requested or inquired about
This information may qualify as PHI and will be handled in accordance with HIPAA and our HIPAA Privacy Policy.

Technical and Usage Information
We automatically collect certain non-personal information, including:
IP address, browser type, device type, pages visited, and session duration
Cookies and usage data (see Section 5)

How We Use Your Information

For Healthcare Operations
To contact your physician(s) to determine medical necessity for DME
To assist in obtaining a prescription or physician order
To verify your insurance coverage and benefits
To submit claims to your insurer on your behalf
To coordinate shipping and delivery of prescribed equipment
To comply with applicable state and federal healthcare regulations

For Website Operations and Communication
To respond to your inquiries or requests
To improve website functionality and user experience
To contact you about services only if you have opted in

Communications & Marketing Policy

Zest Healthcare LLC does not send marketing or promotional emails. We will only contact you for treatment-related purposes permitted under the HIPAA Privacy Rule.
If our policy changes in the future, we will first obtain your explicit consent before sending any marketing or promotional content. In that case, you will have the right to opt out at any time without affecting your access to medically necessary equipment or services.
How to Opt Out (if applicable):
Email info@zesthealthcare.net with “OPT-OUT” in the subject line
Click the unsubscribe link in any marketing email we send
Call our Privacy Officer at (856) 208-0278 
Opt-out requests will be honored within 10 business days for emails and 30 days for phone/mail communications, as required by the CAN-SPAM Act, Telephone Consumer Protection Act (TCPA), HIPAA, and applicable state privacy laws.
Third-party partners may collect and use your data under their own privacy policies; please contact them directly for their opt-out process.

How We Share Your Information

We may share your information with:
Your authorized healthcare provider(s)
Your insurance provider for benefits verification or claims submission
Third-party vendors who assist with services (e.g., billing, shipping, secure data storage), under signed Business Associate Agreements as required by HIPAA
Legal authorities, if required to comply with applicable law or protect our legal rights
We do not sell or rent your personal or health information to third parties.

HIPAA Compliance

Any PHI submitted through our website is subject to our HIPAA Privacy Policy and applicable federal and state laws.
We implement administrative, technical, and physical safeguards to protect PHI, consistent with HIPAA Security Rule requirements and CMS supplier standards.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience and analyze site traffic. This data is non-personal and does not include health or medical information.
You may control cookie settings through your browser.

Your Rights and Choices

You may:
Request access to the information you have submitted
Request correction or deletion of your non-medical data, where applicable
Opt out of non-essential communications as described in Section 3
For PHI-related rights (e.g., accessing or amending your health record), please refer to our HIPAA Privacy Policy or contact our HIPAA Privacy Officer at info@zesthealthcare.net.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal and health information in compliance with HIPAA, CMS supplier standards, and applicable state and federal privacy laws.
While we work to protect your data, no system is completely secure, and we cannot guarantee the absolute security of data transmitted online.

Children’s Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected such information, we will delete it in accordance with the Children’s Online Privacy Protection Act (COPPA).

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. Please review this policy periodically.

Contact Us

For questions about this Privacy Policy or your information, contact:
Zest Healthcare LLC

Email: info@zesthealthcare.net
Phone: (856) 208-0278
Address: 27 Stevens Ln, Martinsville, NJ 08836
For more information about your rights under HIPAA, visit: https://zesthealthcare.net/hipaa-privacy/
To request a copy of our full HIPAA Privacy Policy, contact our Privacy Officer.