Zest Healthcare LLC (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information submitted through our website (https://zesthealthcare.net/) or related services.
Certain information you provide may be considered Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA) and is governed by our separate HIPAA Notice of Privacy Practices (NPP), available at https://zesthealthcare.net/hipaa-privacy/, which is incorporated by reference.
By using this website or submitting information, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the site or provide information.

Information We Collect:

Personal and Health Information: When you submit a form, request contact, or request Durable Medical Equipment (DME), we may collect:

• Name, email address, phone number, date of birth, mailing address.
• Insurance provider details and member ID.
• Primary care physician or specialist contact information.
• Relevant medical details or health conditions (e.g., diagnosis, ICD-10 codes), if voluntarily provided.
• Information about specific DME products or equipment requested or inquired about.

This information may qualify as PHI and will be handled in accordance with HIPAA, our NPP, and applicable laws.

Technical and Usage Information
We automatically collect certain non-personal information, including:
IP address, browser type, device type, pages visited, and session duration.
Cookies and usage data (see “Cookies and Tracking Technologies” section).

How We Use Your Information

• For Healthcare Operations:
• To contact your physician(s) to determine medical necessity for DME.
• To assist in obtaining a prescription or physician order.
• To verify your insurance coverage and benefits.
• To submit claims to your insurer on your behalf.
• To coordinate shipping and delivery of prescribed equipment.
• To comply with applicable state and federal healthcare regulations, including Centers for Medicare & Medicaid Services (CMS) standards for DME suppliers.
• For Website Operations and Communication:
• To respond to your inquiries or requests.
• To improve website functionality and user experience.
• To contact you about services only if you have provided prior express written consent (see “Communications Consent (TCPA Compliance)” section).

Communications Consent (TCPA Compliance)
Zest Healthcare LLC complies with the Telephone Consumer Protection Act (TCPA). We may contact you via automated calls/texts for durable medical equipment (e.g., quotes, delivery) with your prior express written consent (e.g., form checkbox). Message/data rates may apply. Opt out by replying STOP to texts or contacting (856) 208-0278 or info@zesthealthcare.net. We process opt-outs within 30 days and do not share data for third-party marketing without explicit consent. Data sharing follows HIPAA via Business Associate Agreements. See our Notice of Privacy Practices at https://zesthealthcare.net/hipaa-privacy/.

Communications & Marketing Policy
Zest Healthcare LLC does not send unsolicited marketing or promotional emails. We will only contact you for treatment-related purposes permitted under the HIPAA Privacy Rule or with your prior express written consent.
If our policy changes in the future, we will first obtain your explicit consent before sending any marketing or promotional content. In that case, you will have the right to opt out at any time without affecting your access to medically necessary equipment or services.

How to Opt Out:
Email info@zesthealthcare.net with “OPT-OUT” in the subject line.
Click the unsubscribe link in any marketing email we send.
Call our Privacy Officer at (856) 208-0278.
Opt-out requests will be honored within 10 business days for emails and 30 days for phone/mail communications, as required by the CAN-SPAM Act, TCPA, HIPAA, and applicable state privacy laws.
Third-party partners may collect and use your data under their own privacy policies; please contact them directly for their opt-out process.

How We Share Your Information

We may share your information with:

• Your authorized healthcare provider(s).
• Your insurance provider for benefits verification or claims submission.
• Third-party vendors who assist with services (e.g., billing, shipping, secure data storage), under signed Business Associate Agreements as required by HIPAA.
• Legal authorities, if required to comply with applicable law or protect our legal rights.
• We do not sell, rent, or share your personal or health information for third-party marketing without your explicit consent.

HIPAA Compliance

Any PHI submitted through our website is subject to our HIPAA Notice of Privacy Practices (available at https://zesthealthcare.net/hipaa-privacy/) and applicable federal and state laws. We implement administrative, technical, and physical safeguards to protect PHI, consistent with the HIPAA Security Rule and CMS supplier standards.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience and analyze site traffic. This data is non-personal and does not include health or medical information. You may control cookie settings through your browser.

Your Rights and Choices

You may:
Request access to the information you have submitted.
Request correction or deletion of your non-medical data, where applicable.
Opt out of non-essential communications as described in the “Communications & Marketing Policy” and “Communications Consent (TCPA Compliance)” sections.
For PHI-related rights (e.g., accessing or amending your health record, requesting restrictions, or receiving an accounting of disclosures), please refer to our HIPAA Notice of Privacy Practices or contact our HIPAA Privacy Officer at info@zesthealthcare.net or (856) 208-0278.

California Residents (CCPA Compliance): We do not sell your personal information under the California Consumer Privacy Act (CCPA). California residents have the right to request access to, deletion of, or details about their personal information, and to opt out of any future sales (though none occur). Submit requests to info@zesthealthcare.net or (856) 208-0278. We will respond within 45 days.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal and health information in compliance with HIPAA, CMS supplier standards, and applicable state and federal privacy laws. While we work to protect your data, no system is completely secure, and we cannot guarantee the absolute security of data transmitted online.

Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect information from children under 13. If we learn we have collected such information, we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with the updated effective date. Continued use of the website after changes constitutes acceptance.

Contact Us

For questions about this Privacy Policy, contact our Privacy Officer at
Email: info@zesthealthcare.net
Phone: (856) 208-0278